• August 01, 2023

1. What is the name of your profession (position)? My job title is Hotel Administrator. 2. What is your job and what are your responsibilities? There are a lot of responsibilities. I'm booking rooms. I am the first to meet guests. I help fill out forms, issue passes. I acquaint them with the rules of residence. I am staying in rooms. I issue and accept the keys to the rooms from the guests. I answer all questions regarding the excursion program and others regarding the city, events in the city, concert halls, theaters and museums. 3. What education is required to get your position? Higher education is necessary. I have a higher education, but not in my specialty, but I completed courses on the topic: "Hospitality". You have to study constantly, special literature helps out and directly, practice. 4. Describe your working day. The working day starts at 9.00. I accept a shift from the administrator who works before me. I look through the data on accommodation, booking, excursions of tourist groups. And I proceed directly to my duties. Check in, check out, explain. I accept the keys, I solve other issues, for example, a dripping faucet in the room or a broken light bulb. Although there are other people on duty on the floor who are directly involved in this, but all the same, residents go to the administrator for any issue. And we are always happy to help them. 5. How comfortable are your working conditions (all day outside, or in the office with a cup of coffee) The conditions are comfortable, your office and a room for relaxing at night, with a comfortable sofa. Computer, TV. There is everything you need to eat, microwave, coffee maker, refrigerator. 6. What do you like most about your job? I like communication with different people from different cities. I like to see their admiration for our city. Learn a lot about them and the place where they live. 7. What do you dislike most about your job? Rudeness and bad manners. It rarely happens, but it does happen. 8. If it's not a secret, what is your salary level (is it enough to write whether you are satisfied or not)? The salary is good. For the schedule, a day after three, very much even nothing. 9. Describe your team, what kind of people work with you? The team is mostly female. And as, in fact, everywhere, there are friends, there are ill-wishers. The director of the hotel is a man, therefore, in principle, everything is in order. 10. What human qualities, in your opinion, are most important in your business? Patience, education, sociability, goodwill, perseverance, seriousness. But the main thing, I think, is patience. Working with people is not an easy thing, although it is interesting. 11. Work gives me additional opportunities (everything that work gives you except money, from self-expression and communication with interesting people to the opportunity to visit different countries). In addition to wages, I get satisfaction from work, in terms of emotions and new knowledge. There are a lot of people, interesting, different, there is always something to learn. 12. You have the opportunity to rate on fiveOn the scale of your work, what grade would you give? I think it's hard - 5 13. Why did you choose this job? I can say that I did not particularly choose, it happened by itself. My aunt worked in this hotel, I often came there, I liked it there, I knew everyone. And once she offered me to work during her vacation, I agreed. Since I was sitting at home with a small child, the schedule suited me. This is how my work began. Subsequently, the director offered me a permanent job as an administrator, I agreed. And she didn't regret it. 14. What do you think we did not include in the plan and what else would you like to share with us? I think the plan is well thought out. I think what is missing is the question of how many years you have been in the profession (in this position). I have been working in a hotel for 7 years and 3 months. But I would like to say that the team has not changed much, only the technical staff is changing. 0