• August 01, 2023

1. What is the name of your profession (position)? The job is called "Operator of the multi-channel contact center" or simply "Operator of customer support" 2. What is your job and what are your responsibilities? The work consists in advising clients applying for any issues related to the company. Because I work in a bank, then I advise clients on banking products. It is my responsibility to provide as much information as possible on the issue of interest, to offer additional options for solving the problem, to be as polite as possible with the client. I also have to constantly undergo internships and learn new material. 3. What education is required to get your position? There is no such criterion for education. The main thing is communication skills, competent speech, the ability to get out of a difficult situation. 4. Describe your working day. I have a full time job (8 hours). At the beginning of the shift, I come in and immediately start looking through corporate mail to find out about changes, innovations, and any questions regarding work. After that, I start answering calls. After 4 hours of work I have a break of 40 minutes. I eat, talk with friends and relax 5. How comfortable are your working conditions (all day outside, or in the office with a cup of coffee)? Working conditions are comfortable. We work in a big office. Everyone has their own specific place. The office has a lot of boilers with water, the room is air-conditioned, good repair and cleanliness. 6. What do you like most about your job? I like to refuse people help, and of course to receive material rewards for this. Also, the work is not monotonous. Often there are questions to think about, there is diversity. 7. What do you dislike most about your job? There are annoying customers to whom you explain several times. They don't listen, they don't want to understand. I don't like brawlers very much. It seems that he solved the problem, and did everything as he wants, but the person still needs to shout, insult, etc. 8. If it's not a secret, what is your salary level (is it enough to write whether you are satisfied or not)? The salary level exceeds the scholarship at the university by 6-7 times. 9. Describe your team, what kind of people work with you? The people who work are very different. Most of the students are my peers. Many interesting interlocutors. The team is friendly and quite cohesive. 10. What human qualities, in your opinion, are most important in your business? Sociability, mutual assistance, loyalty .... 11. Work gives me additional opportunities (everything that work gives you except money, from self-expression and communication with interesting people to the opportunity to visit different countries). The job gives me a chance to learn something new. During my work, I gained a lot of experience in communication. Learned to make decisions in a short time. Sometimes I work in extreme conditions - and this is also a kind of training. Not everyone will be able to conduct several dialogues in parallel, and make decisions on the go .... 12. You have the opportunity to rate on five pointson the scale of your work, what grade would you give? I rate my work a solid four! 13. Why did you choose this job? The job was recommended to me by friends. I chose because we can work according to a free schedule, the main thing is to do 40 hours a week. And for a student, time is very important. Being a full-time student, it is convenient for me to work in the afternoon. 14. What do you think we did not include in the plan and what else would you like to share with us? As for me, all the main questions are taken into account! 0